Volunteer with us

Role of a Befriender

Befriend youths in need through our anonymous letter writing platform

Be part of caring anonymous community to support youths who may by suffering in silence and do not have an avenue to voice out their problems or seek the right support for their well-being.


Of Being A Befriender

Make an impact

Touch the lives of youths who are facing difficulties by being there for them

Gain emotional resilience

Equip yourself with the skills to provide better emotional support for your peers and strength your ability to adapt to different situations and sustain positive emotions

Increase Self-Awareness

Understand your emotions and thoughts better, and learn to manage them

Training programmes

For Befrienders

  • We provide training programmes for all our volunteers to ensure that they are equipped with the skills to provide quality support to all our seekers.
  • Through our training programmes, volunteers will learn how to provide emotional support and restore a sense of significance within their peers, while also gaining emotional resilience.
  • Our programmes are backed by rigorous research, informed by evidence, and also validated by practitioners in the mental health care industry.
Befriender's Support

Our community of befrienders supporting seekers who reached out for help


For Volunteers

Befrienders will have to go through a 3-hour training to be equipped with the skills to reply to the letters. After which they will be given an account which they can decide on how many letter threads they are comfortable handling at any one time, ranging from 0 to 5. The commitment level will be flexible based on the volunteer’s availability of replying to the letters. If at any point of time the befriender chooses to stop volunteering, their existing conversations with seekers will be taken over by another befriender or moderator, depending on the role of the volunteer.
No, they don’t have to be. Acceset will be providing the necessary training which provides the foundation grasp of trauma-informed care as well as a simulation to address the kind of letters that may come in. There will be a mental health professional who will be paired up with the volunteer to ensure the quality of responses to our seekers. In addition, there are resource guides in the volunteers’ account which befrienders can refer to as they go about replying to their seekers.
We recommend befrienders to be aged 17 and above and for moderators to be aged 35 and above (unless they are members of the helping profession with the relevant certifications).
In Acceset, we believe that anonymity allows users to write in or reply to letters with greater ease, without having to worry about judgement or identity. By staying anonymous, befrienders are given an equal opportunity to contribute and it also gives privacy to their identity.
The well-being of the befriender community is of utmost importance to Acceset. We ensure in our design that there is always a mental health professional supporting the befriender, for the purpose that they can offer mutual support. Also, all befrienders have the option to discontinue with any conversation at any point, and another befriender in a similar role and capacity will take over to support the seeker.
Our risk management system is in place to protect both the befriender and the seeker. Our ‘Risk Report’ feature allows befrienders to report any risk behaviour displayed by the seeker. Additionally, the training will equip befrienders with the skills to identify risk behaviours. Once a risk report is initiated or confirmed by our mental health professionals, the case will be transferred to a professional counsellor who will attend to the user.

If you have any more queries, do drop us an email at

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